At this time, we do not accept returns. All of our products are shipped directly from origin and are meticulously packaged and handled as fragile items via courier.

All sales are final, so please double-check sizes and product measurements before placing your order. If you have any questions, feel free to contact us at nenablue@yahoo.com before making a purchase.

Every KAWAII piece is thoughtfully designed by skilled Ecuadorian artisans and undergoes a thorough quality check to ensure the highest standards. As all items are 100% handmade, each piece is unique—slight variations in color and dimensions may occur and are part of the charm.

If you're not satisfied with your order, please don’t hesitate to reach out to us.

Note: This policy applies only to purchases made directly through us. For items bought through authorized stockists, please refer to the respective stockist’s return policy and contact their customer service directly